Analytics

mary's picture

A quick look at Remarketing with Google AdWords and Analytics

 

Have you ever visited a company’s website only to later find you are being followed around the internet by their ads? If the answer is “yes”, the chances are you are being remarketed to

.What is Remarketing?

Remarketing enables you, as an advertiser, to show ads across the web to people who have already visited your website. You can even make the ad specific to the pages a person has viewed. So, say your customer was lingering on a page on your site with those fabulous, bright pink shoes you sell; you can start showing them display ads containing the fabulous, bright pink shoes. Or if they have bought the shoes you could show them display ads promoting the handbag that goes perfectly with them!

Remarketing works well because the people you are targeting have already engaged with your brand on your website. You have already put the hard work in through great SEO or PPC or other forms of advertising to get them to visit to your site, now you are making sure they remember your brand while showing them products that they have already demonstrated an interest in.

A great example of remarketing done well is this from the Bodyshop; after I visited their “colour crush eyeshadow” page…

 

I was shown these adverts which showed several of their products including the “colour crush eyeshadow”. 

 

How does it work?
If you are remarketing with Google you will need to add a bit of code (a tag) to your website. This can be done in two ways, either by adding the code Google AdWords provides, or by using the code Google Analytics provides. Whether you choose to use the code provided by AdWords or by Analytics, you only have to add it once to each page on your website. Previously you had to create and add a different piece of code to every page you wanted to create a remarketing list for – this often resulted in a lot of pieces of different code present on your site.
 
Once the code has been added to your site you can start creating remarketing lists. The lists can be created either in AdWords or Analytics. You can create lists based on the pages people have visited on your website. If you use Google Analytics you have considerably more options on what to base your lists on. For example, you can create lists based on the time a person spent on your site, the number of pages they visited as well as many other metrics. So, if you only want to advertise those pink shoes to people who browsed your site for over five minutes, and you want avoid the people who have bounced off your site, you can.
 
Once there are over 100 people on your remarketing list, and you have created your ads, the campaign can begin.
 
If you’re thinking those ads that follow you around the internet are really annoying, or are "a bit much", or perhaps you’re not sure if remarketing is for you, then you should consider ad frequency capping. This allows you to set how many times your ad will be shown to a person, and therefore you can effectively advertise your product or brand without being one of those annoying advertisers.
 
Additionally, you can stop showing your remarketing ads to people once they have converted. 

Who should be using remarketing?
 
Remarketing can form part of an effective marketing strategy, whether you are a large company with a big budget, or a small company focusing on direct marketing to achieve a high ROI. As remarketing becomes more sophisticated, and you have more options when creating remarketing lists you can have more certainty that you are advertising the correct product to the correct people. 
 
Remarketing is a great way to capitalise on your existing visitors, turning them into returning visitors. Not everyone is impulsive when it comes to shopping, not even fabulous pink shoes are a sure thing! People do browse the web before buying, especially when it comes to expensive purchases like holidays and cars, and remarketing enables you to be there while your potential customer is wandering around.
 
 
mary's picture

SilverDisc's Top Ten Most Read Blog Posts of 2012

 
Happy New Year! I hope you all enjoyed 2012; let’s have a look back on our most popular blog posts of 2012.
 
1. How to Pass Google AdWords Fundamentals Exam – by Louise, September 7th 2012
 
Despite only being published in September Louise is well a head with her blog post on how to pass the Google exam. Louise is top of the class when it comes to passing Google exams, achieving 100% in her fundamentals, so if you need some good tips her blog post is well worth a read. 
 
Here at SilverDisc our PPC team members are AdWords qualified, so if you would like your account to be managed by a qualified expert please get in touch.

 
This was a hot topic in 2011; however it still manages to make it to number two of our most read blog post in 2012.  
 
 
If your website is not performing as well as you hoped, here are a few tips on how you can improve your product pages.

 
Facebook timeline was a hot topic last year; it was launched on the 30th March 2012. Here at SilverDisc we were excited about the changes and the opportunity to make the most of photos and highlight important posts. If you are a brand, making the most of Facebook is important; it is a free tool that connects you to your customers. Please have a read of Claire’s blog post; it is full of useful tips.
 
5. Location Insertion in Google AdWords – by Louise, 30th March 2012
 
Location insertion was a new feature added last year. For those of you who have multiple locations and are currently using location extensions, location insertion can be very useful. It inserts locations in to your ad text based on the content of your location extensions. Louise explained the ins and outs and how to use location insertion in her blog post.
 
 
There are a lot things to think a about if you want to make the most of your email marketing campaigns. Lorna has spent many years managing retail client's Email marketing campaigns, so if anyone knows what to look out for, it's her. In her blog post she gives an outline of what you should be thinking about when creating an email campaign, everything from data and content through to testing.
 
 
Many of you will already know the importance of the Smartphone market especially if you are a local business such as a restaurant or shop. If you are advertising on AdWords you should be thinking about smartphone and mobile targeting options. 
 
 
Bounces rate is a popular metric to look at when trying to improve a site, however there are occasions when a high bounce rate is normal or even expected, before you panic have a read to see if the reasons are relevant to your site.
 
9. URL Canonicalisation and Normalisation – by Alan, 28th February 2009
 
Alan is an SEO expert so it is no surprise that a blog written in 2009 is still getting a lot of views. If you want to get in-depth and technical about SEO please give us a call to see how we can help.   
 
10. News from Google AdWords – April 2012 - by Louise, 27th April 2012
 
April saw a lot of new features in AdWords, Louise briefly summaries the changes in our tenth most read blog post of 2012.  
 
If you are making any New Year Resolutions, please feel free to get in touch and see how SilverDisc can help you make 2013 a great year.
 
 
 
lorna's picture

Landing Page Optimisation: A Guide to Landing Page Tests

The results of an online marketing campaign are greatly influenced by the quality, design and content of landing pages.

A great set of carefully chosen PPC keywords and well optimised ad text will only get you so far. If your website landing pages do not meet your visitors’ expectations for one reason or another, your campaign will most certainly suffer.

Even if you are confident your current landing pages are performing well, optimising them by performing landing page tests could see them do even better.

This blog post will suggest some landing page tests you can do, how long to run the tests for, how to know if they’ve worked and how to build on the test findings.

Before You Start
Goals
As is the case with any marketing effort, offline or online, you need to define what you hope to achieve from your landing page tests. Your goal might be to increase the landing page conversion rate or perhaps your goal is to reduce the page bounce rate.

Types of Tests
There are typically two types of landing pages tests you can do. With A/B tests an alternative version of a landing page is created. This alternative/new page is showed to a certain percentage of the page visitors. So for example, you might show the original landing page to 50% of the URL visitors, the remaining 50% would see the new version of the landing page. If you wanted an experiment to be less risky, you could show the new/alternative landing page to only 20% of the URL visitors.

With multivariate tests different versions of the landing page are not shown, instead these experiments test different elements on the page. So for example, your visitors will all visit the same page URL but 50% of them might see an orange call to action button, whereas the other 50% might see a green call to action button.  And 50% of visitors might see the button (of whatever colour) in position A, and the other 50% in position B.  In such a test, two variables (button colour and location) are being tested simultaneously.

Choosing and Using a Testing System
There are a number of free and paid for systems available that allow you to perform landing page tests. Using a testing system will enable you to more easily measure results. Also, these systems use cookies which mean a person will always see the same version of your page which is good for consistency purposes.

Don’t Do Too Much At Once
If you are running A/B style tests it’s a good idea to change only one item of a page on each page variation. So for example, you may be running an A/B test where you have your original page and then two variations of it. On the first alternative page variation you might just change the page heading and nothing else. On the second alternative page you might just change the position of your call to action button and nothing else. If either of the alternative page variations performs well you will be able to easily assign the page change to the performance change. If you change too much on your new page design and the page performance completely drops off you won’t know what the specific cause of the drop off was.

What to Test?
There are a huge number of things you could test on a landing page. This list gives you some basic ideas.

  • Call To Action
    • The shape of the button
    • The colour of the button
    • The size of the button
    • The call to action text e.g. “Buy Now” versus “Proceed to Checkout”
    • Where the call to action resides on the page, you could test placing it higher up on versus lower down on the page
  • Page Layout
    • Move items on the current page around, for example, give images more prominence or make videos less prominent
    • Try shorter or longer landing pages. Depending on your industry/product/service there might be a need for more or less information on a page
  • Conversion Process
    • Shorter forms
    • One page versus two page conversion forms
  • Page Content
    • Headings: Test different text, fonts, colours, sizes and positioning
    • Images: Test larger images, smaller images and test these with less or more prominence. Test images that do or do not contain people, add industry logos if applicable and test giving these more prominence
    • Videos: Try adding videos to a page, test video prominence or try testing user videos versus stock videos
    • Page body copy: Try increasing the amount of copy, test laying out text in a bullet pointed form, test the page text - for example try different introductions or talk about features and benefits rather than just product facts

The tests above can be implemented without any site rebranding; this is why we’ve not suggested changing complete colour schemes. This is something that needs some careful consideration.

How Long Should You Run a Test For?
This depends on the amount of traffic your page/test receives. If a test was implemented on a page that receives tens of thousands of visits a day, after a day you may know if a test has worked or not. You need a significant amount of traffic to truly know whether a test has worked.

However, remember to consider any external influencing factors and how these might impact upon your landing page tests. For example, if you know on Mondays more people buy from your website than they do on other days, it would not be a good to idea to run the test on a Monday alone, no matter how many visits the page gets.

Also remember to make a note if you have any special offers alongside your landing page tests. Offers, like discounts, will affect conversion rates without any landing page changes.

If you have a long conversion pipeline then this should be factored into your decision making too.

Measuring Results
Results can be measured by not only using the landing page testing system but by also using any website analytics packages you have. You can see if the alternative URLs lead to different user behaviours like a longer time spent on the website.

What Next?
Rinse and repeat! Once you’ve found out what has worked implement it on your site and monitor it. Remember to make a note of what changes you implement (and when), this will help you when you look back at your stats. You can then go on to test further page changes alongside the new implementations to make for even better landing pages!

If the landing page tests appear to have made no difference to the performance stats - don’t give up! Consider testing more radical landing page changes and keep going until you find something that works.




lorna's picture

Online Marketing Solutions to Suit Your Needs

When it comes to online marketing there’s a lot to think about! Do you want more visitors arriving at your site, do you want more “free” traffic, are you struggling to manage the negative reviews your brand receives online, are people just not buying from your website?

Don’t despair, no matter what your needs are, there is an online marketing solution for you. Take a look at the table below to see what will best meet your goals:


Here at SilverDisc we’re experts in online marketing and we offer all of the above services, give us a call if you could do with some sound advice!

mary's picture

Five Acceptable Reasons for a High Bounce Rate

Bounce rate can easily and quickly be defined as the percentage of visitors who enter a website but, leave before navigating to another page.

“Leaving” can be accounted for in four ways:

  1. The visitor click the back button
  2. The visitor closes the browser
  3. The visitor types a new url into their browser and visits that url instead
  4. The visitor does nothing for 30 minutes (sometimes called a session time out)

It is an extremely useful stat; it is a good way to quickly gauge if your landing pages are relevant to visitors. If a visitor bounces then this can be an indication that your visitors do not find your site relevant, at least, not by their first impressions.

From this stat you can work out which landing pages need to be improved, which keywords work and if your PPC advertising and links from referral sites sending you relevant traffic.

However a high bounce rate is not always bad. Here are five ways in which a high bounce rate is not only normal but expected:

  1. It’s Your Blog – It is normal for a blog to have a high bounce rate. If you have a successful blog with many returning visitors, it is normal that they only want to read your latest blog post as they have read the other content. Or they are looking for information about one thing and the page contains all the information they need. A better metric for measuring success for a blog could be RSS subscribers, newsletter sign-ups, or even social metrics such as Facebook “likes”.
  2. Your Site Has Only One Page - If your site only has one page you will receive a 100% bounce rate. Time on site (and therefore bounce rate) is calculated between the first cookie given to a user when they enter the site and their last page view. This means if your site has only one page there will be no way to track time on page or bounce rate. It may be worth adding a few more pages. Adding a thank you page for people subscribing or enquiring will allow you to track more metrics on some visitors. 
  3. It’s Your Contact Page – If you are seeing high bounce rates on your contact page it is because the visitor wants to find some information about you e.g address or phone number, this will be normal for local businesses with a physical location like a restaurant. This can be especially true if you cannot buy products online. Here, tracking phone enquiries can be especially important.
  4. You Have External Links On Your Landing Page – External links on your page can take users away from your site, and sometimes these “external” links can be owned by you! If you have a subdomain for taking payments, logging in, or editing your “basket” then (assuming you haven’t allowed for it in Google Analytics) visitors clicking these may be considered bounces. This is common with linking to sister sites and when your site checkout is provided by a third party.  If you haven’t set up Analytics to track across domains it’s time to invest some time to get it set up correctly. 
  5. You Have Effective Ads On Your Website – if users are arriving on your site and immediately clicking off through an advert then it’s probably time to pat yourself on the back. If those clicks are financially rewarding to you the there is little to worry about – if not, it may be time to optimize your ad layout.

As you can see there are plenty of reasons to not worry about your bounce rate quite so much. The best bet is always to use bounce rate in conjunction with other metrics such as sales, sign-ups and enquiries and to ensure that if you’re sending customers “away”, you’re doing it for a good reason.

 
Syndicate content